Thomas Supply Co Terms and Conditions
PRODUCT IMAGES: Product rendering on thomassupplyco.com may not accurately match the actual product.
TERMS: We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy for more details.
ORDERS & SHIPPING: We try to ship your orders within 1-2 business days, Monday through Friday. Once a package is in the courier’s system, delays are no longer within our control. We reserve the right to specify routing of shipments. Thomas Supply Co reserves the right to split / send separately / invoice separately.
PRICING
All prices are subject to change without notice. Thomas Supply Co reserves the right to revise any prices in our online catalog at any time due to pricing errors, manufacturer pricing changes, etc.
FREIGHT DAMAGE OR LOSS
Before signing the courier bill of lading for your shipment please make sure you inspect the packages for damage and that every box has arrived, for example, box 1, 2, and 3 of 3. Thomas Supply Co is not responsible for damaged freight or missing boxes after a customer signs for received shipment.
DAMAGE CLAIMS
Claims for damaged shipments are to be placed directly with the carrier. Please do not return damaged goods to us. Notify the carrier company immediately and file your claim. We can help you with this process. Thomas Supply Co is not liable for wages or time lost on defective products, or on material application/misapplication.
RETURNED GOODS
All products sold by Thomas Supply Co are returnable only in accordance with the warranty provisions listed below. Credit will not be issued on unauthorized returns.
- Any defective, incorrect, or damaged item may be returned in its original box within 30 days of receipt via pre-approved courier. All shipments will be inspected. Credits will be applied once product is received by the shipping department.
- Computer software, CDs, DVDs may only be returned for refunds if the package and seal is unbroken and not tampered with, and in new condition.
- For shipments being sent back to Thomas Supply Co, DO NOT add a dollar value for contents due to very high insurance fees.
- Any return that does not comply with the above policy will be subject to a restocking fee, at our discretion.
- No returns on all CLEARANCE or discontinued items in our catalogue.
- All product returns purchased from Thomas Supply Co are subject to up to a 25% restocking fee plus shipping costs.
CANCELLATIONS
Orders cannot be cancelled except on terms that compensate Thomas Supply Co against loss. NOTE: SPECIAL ORDERS cannot be cancelled or returned without prior authorization from . If Thomas Supply Co is able to negotiate a return and credit arrangement with the manufacturer, a returned product restocking fee and credit arrangement will be completed with our customer.
CUSTOMER TESTIMONIALS
- If you submit a testimonial to us using testimonials form, then you agree that we may publish your testimonial, together with your name and any logo that you upload using the form, on this website[ and on any successor website that we may operate from time to time], on such page and in such position as we may determine in our sole discretion.
- You further agree that we may edit the testimonial and publish edited or partial versions of the testimonial. However, we will never edit a testimonial in such a way as to create a misleading impression of your views. [You may terminate this licence by giving to us 30 days’ written notice of termination.]
TAXES
The amount of any present or future federal, state, local or other taxes applicable to the sale of products listed herein shall be added to the price and paid by the Purchaser unless Purchaser provides Thomas Supply Co. with a valid exemption certificate acceptable to Thomas Supply Co and the appropriate taxing authority.
WARRANTY
All of our products are warranted to the extent of the manufacturer’s express warranty to Thomas Supply Co. All statements, technical information and recommendations about our supplied products are based upon tests believed to be reliable but do not constitute a guarantee or warranty. All products are sold with the understanding that the Purchaser has independently determined the suitability of such products for its purpose. We shall honor the manufacturer’s technical evaluation of suspected material and at no time will we be responsible for claims beyond the replacement value of the defective product or in any way be liable or responsible for consequential or incidental damages. Thomas Supply Co will issue credit to the customer upon inspection of the returned product or item.
Thomas Supply Co Privacy Policy
SECTION 1 – WHAT DO WE COLLECT AND DO WITH YOUR INFORMATION ?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address and information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by emailing us at todd@thomassupplyco.com
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 – WORDPRESS
Our store runs on the WordPress platform. WordPress provides us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through the WordPress data storage, databases and the general WordPress application. They store your data on a secure server behind a firewall.
Payment
If you choose a direct payment gateway to complete your purchase, then PayPal stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 – COOKIES
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
SECTION 8 – EMBEDDED CONTENT FROM OTHER SITES
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
SECTION 9 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 10 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at todd@thomassupplyco.com
